Sarah's Questions:
Do you know of any companies that require a learning session of netiquette in order to use the internet well in their business? If not, do you think companies should of should not provide this sort of class to it’s employees? What do you think is the most important rule of netiquette that everyone should heed when using the internet?
I could not find any companies who actually require a learning session in netiquette. However, I think companies should provide netiquette classes for their employees. Netiquette classes would give employees a standard way to behave, which would be a reflection of the business they work for. Companies that provide netiquette classes to their employees are also showing their employees the importance of good netiquette. The Lett Group provides netiquette training courses to businesses and individuals with an emphasis in a variety of different topics related to netiquette. The Lett group makes this very easy and even has classes online. Businesses would have no problems setting up their employees with netiquette lessons. By providing netiquette lessons, companies can save themselves heartache as one company realized in a court in Canada.
The most important rule of netiquette everyone should heed when using the internet is “remembering the human (Shea, 2006).” I think all the rules are important, however, I chose “remembering the human (Shea, 2006)” because if people are thinking about the other person behind the computer screen I would hope the other rules would follow. This could be wishful thinking but, if there is at least some respect for the person on the other side of the words, than hopefully the rules of netiquette would not be broken too bad.
Kaplan, Carl, S. (1999). An Argument for 'Netiquette' Holds Up in Court. Cyber Law Journal. [Electronic Version]. Retrieved November 24, 2006. From http://partners.nytimes.com/library/tech/99/07/cyber/cyberlaw/16law.html
Netiquette Training Resources. Homepage
http://www.training-classes.com/course_hierarchy/keyword_index/netiquette.html
Shea, Virginia. Albion Homepage. Retrieved from: http://www.albion.com/netiquette/corerules.html on November 17, 2006.
Friday, November 24, 2006
Tuesday, November 21, 2006
Conclusion
Netiquette is important. Without using good netiquette, instead of an escape from the world, the online experience can feel like a battle zone. Communicating online has brought many different types of people from around the world together (Preece, 2004). Netiquette is a way of behaving online that is polite and considers the feelings and attitudes of fellow cyberspace members (Preece, 2004). Netiquette can be learned by observing other people in cyberspace, just like how behavior is learned in society (Preece, 2004). People in society learn at an early age what behaviors are acceptable and what behaviors are unacceptable within their community (Preece, 2004). There is no difference in the world of cyberspace. With careful thought and consideration, netiquette can become second nature. By behaving appropriately and learning correct online etiquette, embarrassing moments and heated discussions can become less frequent (Conlin, 2002). The more people follow the rules of netiquette the more people who will observe and learn online etiquette, without realizing it (Shea, 2006).
References:
Conlin, Michelle. (2002). Watch What You Put in that Office E-mail. Business Week, 3801, 2p, 1c, pp. 114-115, [Electronic Version]. Retrieved November 18, 2006. from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/detail?vid=46&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Preece, Jenny. (2004). Etiquette Online: From Nice to Necessary. Communications of the ACM, 47, 4, pp. 56-61, [Electronic Version]. Retrieved November 14, 2006 from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=7&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104.
Shea, Virginia. Albion Homepage. Retrieved from: http://www.albion.com/netiquette/corerules.html on November 17, 2006.
References:
Conlin, Michelle. (2002). Watch What You Put in that Office E-mail. Business Week, 3801, 2p, 1c, pp. 114-115, [Electronic Version]. Retrieved November 18, 2006. from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/detail?vid=46&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Preece, Jenny. (2004). Etiquette Online: From Nice to Necessary. Communications of the ACM, 47, 4, pp. 56-61, [Electronic Version]. Retrieved November 14, 2006 from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=7&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104.
Shea, Virginia. Albion Homepage. Retrieved from: http://www.albion.com/netiquette/corerules.html on November 17, 2006.
Monday, November 20, 2006
Bad Netiquette has Consequences
Using netiquette will ultimately lessen the chances of a misunderstanding or argument with a fellow cyberspace member. Not using the rules of netiquette could potentially have lasting consequences. Some consequences of not using netiquette include, “creating corporate embarrassment, undermining teamwork, draining employee energy, and breeding “toxic worry” by spreading miscommunication (Conlin, 2002).” Many of these consequences could be easily corrected by maintaining a balance between email and face to face communication (Conlin, 2002). Improper netiquette could force other cyberspace members to confer with one another and either alienate the offensive person or call them out which could lead to an embarrassing situation (Conrad, 2002). Conflicts with other people are not always the only consequence of not using netiquette, court appearances with emails as evidence is possible. Never, assert that email messages are sacred, “e-mail messages are stored on backup tapes for years (Conlin, 2002)…” If netiquette is not practiced, many embarrassing moments can happen, that could have been easily prevented. With online communication, it is important to remember, nobody is immune to miscommunication and good netiquette techniques can minimize hurt feelings, relationships, and embarrassing moments.
References:
Conlin, Michelle. (2002). Watch What You Put in that Office E-mail. Business Week, 3801, 2p, 1c, pp. 114-115, [Electronic Version]. Retrieved November 18, 2006. from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/detail?vid=46&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Conrad, Dianne. (2002). Inhibition, Integrity and Etiquette Among Online Learners: The Art of Niceness. Distance Education, 23, 2, pp. 197-212, [Electronic Version]. Retrieved November 14, 2006 from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=13&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104.
References:
Conlin, Michelle. (2002). Watch What You Put in that Office E-mail. Business Week, 3801, 2p, 1c, pp. 114-115, [Electronic Version]. Retrieved November 18, 2006. from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/detail?vid=46&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Conrad, Dianne. (2002). Inhibition, Integrity and Etiquette Among Online Learners: The Art of Niceness. Distance Education, 23, 2, pp. 197-212, [Electronic Version]. Retrieved November 14, 2006 from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=13&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104.
Netiquette and Different Forms of Technology
It is always important to keep in mind other people’s thoughts and feelings when exploring the Internet. Acceptable on-line behavior changes depending on what type of technology is being used. For example, when a person is e-mailing, instant messaging, or text messaging; the rules of netiquette change. What is acceptable using one form of technology may not be acceptable when using a different form of technology (Hughes, 2003).
When sending an e-mail there are several things to remember before pressing the send button (Hughes, 2003). First, it is always a good idea to examine the “tone” of the email (Hughes, 2003). The way a paper is written can have direct results to how the reader interprets the meaning of the email (Hughes, 2003). It is okay to add an "*asterisk* around a word to emphasize a point (Yale library Homepage, 2006);” but not okay to “yell” using all capital letters. Second, nobody enjoys sending emails to somebody who never replies to them (Lewis, 2001). Always try to make an effort in reading and replying to a friends e-mail, maybe even include sentiments that show you care (Lewis, 2001). Third, even though today’s world is hectic and busy; e-mails should never replace face to face conversation (Conlin, 2002). Some bosses and authority figures use email to condone bad behavior among employees; this should never be solely done via emails (Conlin, 2002). Fourth, take a few minutes to read over and critique the email before it is sent out and always include a message in the subject line (Hughes, 2003). Busy professionals have sometimes hundreds of emails to sort through; there is nothing more annoying to these people when an email does not have a message in the subject line (Hughes, 2003). The fifth, and final thing to consider, if you want to have excellent netiquette is to make sure, before you press send, the email will be sent to the correct address (Hughes, 2003). Having good netiquette is similar to having good manners because netiquette requires people to think about others instead of themselves. Further, proper netiquette takes practice.
Due to the variety of ways to communicate, netiquette is often hard to maintain, because each form of technology requires different styles of etiquette. The rules of netiquette are much different when a person is using instant or text messaging versus when they are using e-mail. For example, “A short abrupt comment that is acceptable in instant messaging may not be in email where some people expect to be addressed by name (Preece, 2004).” When using different forms of technology it is always a good idea to remember who the recipient is, what technology is being used, and adjust the rules of netiquette to fit the needs of the situation.
References:
Conlin, Michelle. (2002). Watch What You Put in that Office E-mail. Business Week, 3801, 2p, 1c, pp. 114-115, [Electronic Version]. Retrieved November 18, 2006. from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/detail?vid=46&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Hughes, Liz. (2003). e-mail etiquette: think before you send. Women in Business, 55, 4, p29, [Electronic Version]. Retrieved November 18, 2006 from
http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=42&hid=101
&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Lewis, Regina. (2001). The AOL Online Advisor On…Online Etiquette. ON Magazine, 6, 2, p. 9, [Electronic Version]. Retrieved November 18, 2006 from
http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/delivery?vid=55&hid=101
&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Preece, Jenny. (2004). Etiquette Online: From Nice to Necessary. Communications of the ACM, 47, 4, pp. 56-61, [Electronic Version]. Retrieved November 14, 2006 from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=7&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104.
Yale library Homepage. Retrieved from: http://www.library.yale.edu/training/netiquette/form.html on November 18, 2006.
When sending an e-mail there are several things to remember before pressing the send button (Hughes, 2003). First, it is always a good idea to examine the “tone” of the email (Hughes, 2003). The way a paper is written can have direct results to how the reader interprets the meaning of the email (Hughes, 2003). It is okay to add an "*asterisk* around a word to emphasize a point (Yale library Homepage, 2006);” but not okay to “yell” using all capital letters. Second, nobody enjoys sending emails to somebody who never replies to them (Lewis, 2001). Always try to make an effort in reading and replying to a friends e-mail, maybe even include sentiments that show you care (Lewis, 2001). Third, even though today’s world is hectic and busy; e-mails should never replace face to face conversation (Conlin, 2002). Some bosses and authority figures use email to condone bad behavior among employees; this should never be solely done via emails (Conlin, 2002). Fourth, take a few minutes to read over and critique the email before it is sent out and always include a message in the subject line (Hughes, 2003). Busy professionals have sometimes hundreds of emails to sort through; there is nothing more annoying to these people when an email does not have a message in the subject line (Hughes, 2003). The fifth, and final thing to consider, if you want to have excellent netiquette is to make sure, before you press send, the email will be sent to the correct address (Hughes, 2003). Having good netiquette is similar to having good manners because netiquette requires people to think about others instead of themselves. Further, proper netiquette takes practice.
Due to the variety of ways to communicate, netiquette is often hard to maintain, because each form of technology requires different styles of etiquette. The rules of netiquette are much different when a person is using instant or text messaging versus when they are using e-mail. For example, “A short abrupt comment that is acceptable in instant messaging may not be in email where some people expect to be addressed by name (Preece, 2004).” When using different forms of technology it is always a good idea to remember who the recipient is, what technology is being used, and adjust the rules of netiquette to fit the needs of the situation.
References:
Conlin, Michelle. (2002). Watch What You Put in that Office E-mail. Business Week, 3801, 2p, 1c, pp. 114-115, [Electronic Version]. Retrieved November 18, 2006. from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/detail?vid=46&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Hughes, Liz. (2003). e-mail etiquette: think before you send. Women in Business, 55, 4, p29, [Electronic Version]. Retrieved November 18, 2006 from
http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=42&hid=101
&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Lewis, Regina. (2001). The AOL Online Advisor On…Online Etiquette. ON Magazine, 6, 2, p. 9, [Electronic Version]. Retrieved November 18, 2006 from
http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/delivery?vid=55&hid=101
&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Preece, Jenny. (2004). Etiquette Online: From Nice to Necessary. Communications of the ACM, 47, 4, pp. 56-61, [Electronic Version]. Retrieved November 14, 2006 from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=7&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104.
Yale library Homepage. Retrieved from: http://www.library.yale.edu/training/netiquette/form.html on November 18, 2006.
Sunday, November 19, 2006
Ten Rules of Netiquette
In order to maintain a pleasant on-line experience, it is important to consider the rules of netiquette. The rules of netiquette are simple and involve the close consideration of other people in cyberspace. While netiquette does change depending on what type of communication a person is using (Preece, 2004), there are “core rules of netiquette” that can be followed (Shea, 2006). There are other rules, besides the ten core rules, that should be followed depending on which type of media a person is using; however, these rules are the basic rules that can apply to any medium. There are ten rules to consider:
Rule number one, “Remember the Human (Shea, 2006).” It is important to be sensitive to other people’s thoughts and feelings. The Services Vice President of Photographic Society of America, (PSA) John Dean (2004) recognizes the importance of netiquette, “Remember, too, that the recipient can’t see the sender’s body language, can’t hear the inflections in the sender’s voice, and is negatively affected when the sender has used all capital letters (which in e-mailing means you are yelling, and this is considered not using good email manners).” When in the heat of an online conversation always remember the human on the other side of the text.
· Rule number two, “Adhere to the same standards of behavior online that you follow in real life (Shea, 2006).” In other words, abide by copyright laws and other laws or terms set by websites. Just because police cannot be seen while people are chatting online, does not mean they are not there, in fact there are Internet officers, who “…surf the web for crime 24 hours a day (Sullivan, 1999).”
· Rule number three, “Know where you are in cyberspace (Shea, 2006).” Depending on what site or chat room a person is in may determine what type of behavior is appropriate (Shea, 2006). It is important to familiarize ones self with the web site or chat room before responding and “respect the guidelines of the group (Hambridge, 2006).”
Rule number four, “Respect other people’s time and bandwidth (Shea, 2006).” Try not to send too much information to people and keep in mind every computer has only a certain amount of “information-carrying capacity (Shea, 2006).” Many people have hundreds of emails they must sort through, be kind and send only what is necessary (Conlin, 2002).
· Rule number five, “Make yourself look good online (Shea, 2006).” All people see online is your writing (Shea, 2006). Make sure to spell check and use correct grammar on all posts (Conlin, 2002).
· Rule number six, “Share expert knowledge (Shea 2006).” Other people online are posting what knowledge they know, you should do the same (Shea, 2006).
· Rule number seven, “Help keep flame wars under control (Shea, 2006).” It is bad etiquette to add and increase flame wars, which are a “series of angry letters…that can dominate a discussion group (Shea, 2006). However, it is okay to “express a strongly held opinion (Shea, 2006).”
· Rule number eight, “Respect other people’s privacy (Shea, 2006).” Reading other people’s email is off limits (Shea, 2006). Treat other people how you would want to be treated (Lewis, 2001).
· Rule number nine, “Don’t abuse your power (Shea, 2006).” In certain MUDs, there are characters that have higher levels of power over other characters. It is bad etiquette to “take advantage” of others because of their lack of power (Shea, 2006). Enjoy the game and respect other members of the MUDs, regardless of power.
· Rule number ten, “Be forgiving of other people’s mistakes (Shea, 2006).” Give people a break, if they make mistakes avoid chastising them (Shea, 2006). Just because you abide by the rules of netiquette does not mean everybody else does (Shea, 2006). Some may not even know about netiquette (Shea, 2006). Remembering the rules of netiquette can help everyone in cyberspace have an enjoyable time and can alleviate arguments and hurt feelings.
References
Conlin, Michelle. (2002). Watch What You Put in that Office E-mail. Business Week, 3801, 2p, 1c, pp. 114-115, [Electronic Version]. Retrieved November 18, 2006. fromhttp://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/detail?vid=46&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Dean, John. (2004). On My Mind…Abstract. PSA Journal, 70, 11, p. 4, [Electronic Version]. Retrieved November 19, 2006 fromhttp://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=13&hid=117&sid=7f45643d-4dd4-4d9c-a283-813b8c419481%40sessionmgr108
Hambridge, Sally. Abstract Retrieved from:http://www.stanton.dtcc.edu/stanton/cs/rfc1855.html on November 18, 2006.
Hughes, Liz. (2003). e-mail etiquette: think before you send. Women in Business, 55, 4, p29, [Electronic Version]. Retrieved November 18, 2006 fromhttp://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=42&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Lewis, Regina. (2001). The AOL Online Advisor On… Online Etiquette. ON Magazine, 6, 2, p. 9, [Electronic Version]. Retrieved November 18, 2006 fromhttp://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/delivery?vid=55&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Preece, Jenny. (2004). Etiquette Online: From Nice to Necessary. Communications of the ACM, 47, 4, pp. 56-61, [Electronic Version]. Retrieved November 14, 2006 from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=7&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104.
Shea, Virginia. Albion Homepage. Retrieved from: http://www.albion.com/netiquette/corerules.html on November 17, 2006.
Sullivan, Scott, J.D. (1999). Policing the Internet. FBI Law Enforcement Bulletin, 68, 6, pp. 18-21, [Electronic Version]. Retrieved on November 18, 2006 from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=22&hid=117&sid=7f45643d-4dd4-4d9c-a283-813b8c419481%40sessionmgr108
Rule number one, “Remember the Human (Shea, 2006).” It is important to be sensitive to other people’s thoughts and feelings. The Services Vice President of Photographic Society of America, (PSA) John Dean (2004) recognizes the importance of netiquette, “Remember, too, that the recipient can’t see the sender’s body language, can’t hear the inflections in the sender’s voice, and is negatively affected when the sender has used all capital letters (which in e-mailing means you are yelling, and this is considered not using good email manners).” When in the heat of an online conversation always remember the human on the other side of the text.
· Rule number two, “Adhere to the same standards of behavior online that you follow in real life (Shea, 2006).” In other words, abide by copyright laws and other laws or terms set by websites. Just because police cannot be seen while people are chatting online, does not mean they are not there, in fact there are Internet officers, who “…surf the web for crime 24 hours a day (Sullivan, 1999).”
· Rule number three, “Know where you are in cyberspace (Shea, 2006).” Depending on what site or chat room a person is in may determine what type of behavior is appropriate (Shea, 2006). It is important to familiarize ones self with the web site or chat room before responding and “respect the guidelines of the group (Hambridge, 2006).”
Rule number four, “Respect other people’s time and bandwidth (Shea, 2006).” Try not to send too much information to people and keep in mind every computer has only a certain amount of “information-carrying capacity (Shea, 2006).” Many people have hundreds of emails they must sort through, be kind and send only what is necessary (Conlin, 2002).
· Rule number five, “Make yourself look good online (Shea, 2006).” All people see online is your writing (Shea, 2006). Make sure to spell check and use correct grammar on all posts (Conlin, 2002).
· Rule number six, “Share expert knowledge (Shea 2006).” Other people online are posting what knowledge they know, you should do the same (Shea, 2006).
· Rule number seven, “Help keep flame wars under control (Shea, 2006).” It is bad etiquette to add and increase flame wars, which are a “series of angry letters…that can dominate a discussion group (Shea, 2006). However, it is okay to “express a strongly held opinion (Shea, 2006).”
· Rule number eight, “Respect other people’s privacy (Shea, 2006).” Reading other people’s email is off limits (Shea, 2006). Treat other people how you would want to be treated (Lewis, 2001).
· Rule number nine, “Don’t abuse your power (Shea, 2006).” In certain MUDs, there are characters that have higher levels of power over other characters. It is bad etiquette to “take advantage” of others because of their lack of power (Shea, 2006). Enjoy the game and respect other members of the MUDs, regardless of power.
· Rule number ten, “Be forgiving of other people’s mistakes (Shea, 2006).” Give people a break, if they make mistakes avoid chastising them (Shea, 2006). Just because you abide by the rules of netiquette does not mean everybody else does (Shea, 2006). Some may not even know about netiquette (Shea, 2006). Remembering the rules of netiquette can help everyone in cyberspace have an enjoyable time and can alleviate arguments and hurt feelings.
References
Conlin, Michelle. (2002). Watch What You Put in that Office E-mail. Business Week, 3801, 2p, 1c, pp. 114-115, [Electronic Version]. Retrieved November 18, 2006. fromhttp://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/detail?vid=46&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Dean, John. (2004). On My Mind…Abstract. PSA Journal, 70, 11, p. 4, [Electronic Version]. Retrieved November 19, 2006 fromhttp://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=13&hid=117&sid=7f45643d-4dd4-4d9c-a283-813b8c419481%40sessionmgr108
Hambridge, Sally. Abstract Retrieved from:http://www.stanton.dtcc.edu/stanton/cs/rfc1855.html on November 18, 2006.
Hughes, Liz. (2003). e-mail etiquette: think before you send. Women in Business, 55, 4, p29, [Electronic Version]. Retrieved November 18, 2006 fromhttp://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=42&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Lewis, Regina. (2001). The AOL Online Advisor On… Online Etiquette. ON Magazine, 6, 2, p. 9, [Electronic Version]. Retrieved November 18, 2006 fromhttp://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/delivery?vid=55&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104
Preece, Jenny. (2004). Etiquette Online: From Nice to Necessary. Communications of the ACM, 47, 4, pp. 56-61, [Electronic Version]. Retrieved November 14, 2006 from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=7&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104.
Shea, Virginia. Albion Homepage. Retrieved from: http://www.albion.com/netiquette/corerules.html on November 17, 2006.
Sullivan, Scott, J.D. (1999). Policing the Internet. FBI Law Enforcement Bulletin, 68, 6, pp. 18-21, [Electronic Version]. Retrieved on November 18, 2006 from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=22&hid=117&sid=7f45643d-4dd4-4d9c-a283-813b8c419481%40sessionmgr108
Introduction
The world of computers and online communication has brought with it a new vocabulary. As people explore the “Information Superhighway,” whether they realize it or not; they have learned a whole new set of words (Algeo, John & Adele). For example, cyberspace, cyberboard, cyborg, e-mail, flame, nettie, and of course, netiquette, are just a few of the new words associated with the online world (Algeo, John & Adele). The word netiquette refers to rules and guidelines of appropriate behavior while on line (Algeo, John & Adele). On a daily basis people are emailing, updating blogs, and communicating back and forth through their computers. With the fast pace of society, “e-mail is quickly becoming the most common method of communication used in business today (Hughes, Liz).” The Internet allows people from different cultures, backgrounds, and religions to merge into one medium (Preece, Jenny). People who would never have met other wise are meeting and sometimes becoming good friends. It is “necessary” for internet users to practice good netiquette, due to the emergence of different cultures, into one communication medium (Preece, Jenny).” Etiquette is developed within cultures and communities and is based on what is accepted by that particular culture (Preece, Jenny). Socially acceptable behaviors that are okay in one culture could be completely unacceptable in another culture (Preece, Jenny). Thus, when talking online it is important to have good netiquette to avoid offending others in cyberspace. Depending on which media is being used, etiquette, changes slightly. In fact, “different types of technology require different forms of etiquette (Preece, Jenny).” Whether through email, blogs, or instant messaging, the different communication styles, also have different forms of etiquette associated with them (Preece, Jenny).
References
Algeo, John; Algeo, Adele. (1994). Among the New Words. American Speech, 69, 4, pp. 398-410, [Electronic Version]. Retrieved November 14, 2006, from http://www.jstor.org.ezproxy1.lib.asu.edu/view/00031283/ap020141/02a00050/0?currentResult=00031283%2bap020141%2b02a00050%2b0%2cFF0F&searchUrl=http%3A%2F%2Fwww.jstor.org%2Fsearch%2FBasicResults%3Fhp%3D25%26si%3D1%26Query%3DAmong%2BNew%2BWords.
Hughes, Liz. (2003). e-mail etiquette: think before you send. Women in Business, 55, 4, p29, [Electronic Version]. Retrieved November 18, 2006 from
http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=42&hid=101
&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104.
Preece, Jenny. (2004). Etiquette Online: From Nice to Necessary. Communications of the ACM, 47, 4, pp. 56-61, [Electronic Version]. Retrieved November 14, 2006 from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=7&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104.
References
Algeo, John; Algeo, Adele. (1994). Among the New Words. American Speech, 69, 4, pp. 398-410, [Electronic Version]. Retrieved November 14, 2006, from http://www.jstor.org.ezproxy1.lib.asu.edu/view/00031283/ap020141/02a00050/0?currentResult=00031283%2bap020141%2b02a00050%2b0%2cFF0F&searchUrl=http%3A%2F%2Fwww.jstor.org%2Fsearch%2FBasicResults%3Fhp%3D25%26si%3D1%26Query%3DAmong%2BNew%2BWords.
Hughes, Liz. (2003). e-mail etiquette: think before you send. Women in Business, 55, 4, p29, [Electronic Version]. Retrieved November 18, 2006 from
http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=42&hid=101
&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104.
Preece, Jenny. (2004). Etiquette Online: From Nice to Necessary. Communications of the ACM, 47, 4, pp. 56-61, [Electronic Version]. Retrieved November 14, 2006 from http://web.ebscohost.com.ezproxy1.lib.asu.edu/ehost/pdf?vid=7&hid=101&sid=d1208530-5f2e-4481-b33d-90b66885899a%40sessionmgr104.
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